Onboarding & Procedures
Contents
1 Solution
Reimagined Documentation
A simplified set of instructions developed by conducting a needs assessment and subsequent round of user tests. The revised documentation specifically addresses the needs of these users:
- Connectivity due to their remote location.
- Availability of secured mobile devices.
- Inexperience using 2-factor authentication.
- Intimidated by the complexity and learning curve.
2 Challenge
Question
How might we evaluate the current onboarding process?
3 Process
To explore the experience of onboarding, I interviewed recently onboarded employees to ask them specifically about any challenges they encountered.
Responses
The most common challenges reported by those interviewed included:
- Overwhelmed by the process of using 2FA.
- Frustrated by the lack of images in the instructions.
- Unsure if they were successful.
